Refund and Returns Policy

Until an order has shipped from kapoorindustries.in, a User may cancel it in its entirety or in part.

The User will be able to monitor the delivery status of the Products after placing an order on the Platform and receiving a unique tracking identification number from kapoorindustries.in once the Product(s) have been transferred to its Logistic Partner.

Manufacturer guarantees are entirely the responsibility of the manufacturer who should be contacted by the client.

Specific condition- The order must amount to a minimum of Rs. 160, which includes all applicable taxes, with no additional shipping fees. Furthermore, it is subject to the jurisdiction of Agra.

 

1.  Returns

 

We want you to be completely satisfied with your purchase from M/S KAPOOR INDUSTRIES. If, for any reason, you are not satisfied with your purchase, you may return the product(s) within [7 days] from the date of purchase. To be eligible for a return, the following conditions must be met:

 

  • The product(s) must be in their original, unopened packaging.
  • The product(s) must be in the same condition as when you received them.
  • You must provide a proof of purchase, such as a receipt or order confirmation

 

2.  Refunds

 

Upon receiving and inspecting your returned item(s), we will process your refund. The refund will be issued using the original payment method, and you will be notified via email once the refund has been processed. Please allow [07 days] for the refund to appear in your account, as processing times may vary depending on your payment provider.

 

3.  Non-Refundable Items

 

The following items are not eligible for return or refund:

 

  • Perishable items or items with a limited shelf
  • Items that have been opened or used.
  • Customized or personalized spice
  • Gift cards or promotional items.

 

4.  Return Shipping

 

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure that your item is received safely.

 

5.  Damaged or Defective Items

 

If you receive a damaged or defective product, please contact us within [5 days] of receiving the item. We will provide instructions on how to return the item, and we will either replace it or issue a full refund, including return shipping costs, depending on your preference and the availability of the product.

 

6.  Cancellation of Orders

 

You may cancel your order within [24 hours] of placing it, provided it has not been shipped. If the order has already been shipped, you will need to follow the standard return process outlined above.

 

Grievance Redressal

 

You may direct any complaints to the grievance officer of kapoorindustries.in , who can be reached at (Kapoorindustries2505@gmail.com).